Broken Appointment--Less than 24 hour notice.

Many offices have chosen to institute a fee for broken appointments, we have decided that this is not appropriate for our office. We understand that everyone can have an "off" day and miss one appointment. For those people who miss more than one appointment, we remind them of the need to give 24 hour advance notice. For those patients who are unable to do this, and who then miss repeated appointments, we are unable to pre-schedule appointment time. We are forced to place the patient on our short-call/on-call list for any openings we have that come available; at which time we call the patient to come in if convenient. For those patients who are unable to keep appointments, even when scheduled on a short-term basis, we feel it is best that they find a dentist with hours more convenient for them.



Copyright © 2017 Scott Soderstrom, DDS